Shipping policy
Last updated: 3 September 2026
This policy explains how GHALYA PERFUMES processes, ships and delivers orders from our Dubai fulfilment centre, and how returns, exchanges and refunds work. It forms part of our Terms and Conditions.
Orders delivered within Brazil are shipped from our Brazilian facility and are governed by the Portuguese language Delivery, Exchange and Returns Policy published at www.ghalyaperfumes.com/politicas.
Returns, exchanges and refunds are covered by our Refund Policy.
1. Processing time
1.1. Orders are picked, quality checked and packed within 1 to 2 business days of payment confirmation.
1.2. Our business days are Monday to Friday, excluding UAE public holidays. Orders placed after 16:00 GST or on a non business day enter processing on the next business day.
1.3. The total delivery time is the sum of the processing time and the transit time.
2. Destinations and transit times
2.1. Estimated transit times, counted from dispatch, are as follows:
a) Dubai and Sharjah: same day to 1 business day.
b) Rest of the United Arab Emirates: 1 to 3 business days.
c) Gulf Cooperation Council countries, namely Saudi Arabia, Kuwait, Qatar, Bahrain and Oman: 2 to 6 business days.
d) Rest of the world: 4 to 12 business days.
2.2. Transit times are estimates provided by our carriers and are not guaranteed. Customs clearance in the destination country may add time that is outside our control.
3. Shipping charges
3.1. Shipping is calculated at checkout based on destination, weight and dimensions, and is carried by the courier engaged for that route, which is identified in the dispatch email and in the tracking link.
3.2. We do not operate a standing free shipping threshold. The shipping charge is always calculated and displayed before you complete your order. Any promotional shipping offer will be published with its own period, minimum value and eligible destinations, and will apply only on the terms announced.
4. Customs duties, taxes and import charges
4.1. For orders delivered within the United Arab Emirates, prices include 5 per cent VAT and no further charges apply on delivery.
4.2. International and GCC orders are shipped on a delivered duty unpaid basis. Import duties, VAT, customs clearance fees and any handling charges levied by the destination country are the responsibility of the recipient and are payable directly to the carrier or to the authorities before delivery.
4.3. These charges are set by the destination country and we cannot calculate or predict them. Please check with your local customs authority before ordering.
4.4. If a shipment is refused or abandoned because the recipient declines to pay import charges, the order will be treated as a return. We will refund the value of the products, less the outbound shipping cost, the return shipping cost and any duties or storage fees charged to us.
4.5. We declare the full commercial value of the goods on every customs declaration. We cannot mark shipments as gifts or under declare their value.
5. Shipping restrictions for fragrance products
5.1. Alcohol based perfumes are classified as dangerous goods under UN 1266, Class 3 flammable liquid, for air transport. They are shipped in compliance with IATA limited quantity rules, which means that some carriers and some destinations will not accept them by air, that volume limits may apply per parcel and large orders may be split into multiple shipments, and that express air services to certain remote destinations are unavailable.
5.2. We do not ship to territories subject to international sanctions or trade embargo, to destinations that our carriers will not accept for flammable liquids, or to the territories listed in clause 5.5. The destinations available to you are those shown at checkout for your address.
5.3. Some destinations, including Saudi Arabia and Kuwait, require additional import documentation, a national identity number or a customs registration number from the recipient. Where this applies, we or the carrier will contact you. Orders that cannot be cleared for lack of these details will be returned and refunded under clause 4.4.
5.4. It is your responsibility to confirm that the products you order may lawfully be imported into your country.
5.5. European Union, European Economic Area, United Kingdom and Switzerland. We do not ship to those territories through this site. Cosmetic products placed on those markets require prior notification through the CPNP or the SCPN and a Responsible Person established in the territory, and we serve those markets exclusively through appointed distributors. Any order placed for delivery to those territories will be cancelled before dispatch and refunded in full.
6. Tracking
6.1. A tracking number and link are sent by email as soon as your order is dispatched.
6.2. Tracking information may take twenty four to forty eight hours to update in the carrier system.
7. Delivery
7.1. Delivery is made to the address provided, during business hours, and may be accepted by any person present at that address.
7.2. Carriers normally make up to three delivery attempts before returning the parcel to the origin or to a local depot.
7.3. Please inspect your parcel on delivery. If the outer packaging is opened, wet or visibly damaged, refuse the delivery, note it with the courier and contact us within forty eight hours with photographs.
8. Incorrect addresses and failed delivery
8.1. Where a parcel is returned to us because of an incorrect or incomplete address supplied by you, or because the recipient was unavailable, the cost of re-shipping is payable by you.
8.2. If you prefer to cancel in that situation, we will refund the value of the products less the shipping cost already incurred.
8.3. Address changes are only possible before dispatch.
9. Lost or delayed shipments
9.1. If your parcel has not arrived within the estimated transit time, please contact us. We will open an investigation with the carrier, which typically takes 7 to 21 business days.
9.2. Where the shipment is confirmed lost, you may choose between a free replacement shipment and a full refund including shipping.
9.3. We are not liable for delays caused by events outside our reasonable control, including customs inspections, weather, strikes and airspace restrictions.
Contact
BASIL AND MATHEUS TRADING CO. L.L.C, trading as GHALYA PERFUMES
Office 43-44, Al Fahidi, Bur Dubai, Dubai, United Arab Emirates
Returns address: Office 43-44, Al Fahidi, Bur Dubai, Dubai, United Arab Emirates
contact@ghalyaperfumes.com
contact@ghalyaperfumes.com
+971 52 963 2933
Monday to Friday, 9:00 to 18:00 GST