Shipping policy
Last updated: 3 September 2026
This Policy describes how GHALYA PERFUMES processes, ships and delivers orders placed at www.ghalyaperfumes.com and how exchanges, returns and refunds work. It forms part of our Terms and Conditions.
Exchanges, returns and refunds are described in our Returns and Exchanges Policy.
1. Processing time
1.1. After payment is confirmed, the order goes through checking, quality control and packing within 1 to 3 business days.
1.2. Orders paid by Pix or credit card are usually confirmed within minutes. Bank slips (boletos) may take up to three business days to clear.
1.3. Orders completed after 4pm or at weekends and on public holidays enter processing on the next business day.
1.4. Total delivery time is the sum of the processing time and the carrier's transit time. The estimate shown at checkout already accounts for both.
2. Delivery times
2.1. We deliver throughout Brazil. The delivery estimate is calculated automatically from the destination postcode, the shipping service chosen and the weight and dimensions of the order, and is displayed at checkout before the purchase is completed. The estimate applying to your order is the one shown and confirmed at the moment the order is completed, and it also appears in the confirmation email.
2.2. Estimates are counted in business days from the moment of posting and exclude Saturdays, Sundays and national, state or municipal public holidays.
2.3. Hard-to-reach locations, rural areas and regions with movement restrictions may carry an additional period notified by the carrier.
3. Carriers and shipping cost
3.1. We work with carriers and logistics operators engaged by route. The carrier responsible for your order and the shipping services available are shown at checkout according to the destination postcode, and identified in the dispatch email.
3.2. The shipping cost is calculated at checkout based on the postcode, the weight and dimensions of the order and the service chosen.
3.3. We do not operate permanent free shipping. The shipping cost is always calculated and displayed before the order is completed. Promotional shipping campaigns, where they exist, will be published with their own period, minimum value and eligible regions, and will apply only on the terms announced.
4. Tracking
4.1. As soon as the order is dispatched, you receive the tracking code and tracking link by email.
4.2. The code may take twenty-four to forty-eight business hours to show movement in the carrier's system.
4.3. You can also follow the status of the order in the My Account area of the site.
5. Receipt
5.1. Delivery is made to the address given, during business hours, and may be accepted by any person present at the location, against signature.
5.2. Carriers generally make up to three delivery attempts. After the last unsuccessful attempt, the parcel returns to our distribution centre.
5.3. Check the parcel at the moment of receipt. If the packaging is opened, wet or visibly damaged, refuse the delivery and record the incident with the courier. Then notify us within forty-eight hours, with photographs.
6. Incorrect address, absence and return to sender
6.1. If the order is returned because of an incorrect or incomplete address given by you, or because the recipient was absent at the delivery attempts, the cost of the new shipment is your responsibility.
6.2. If you prefer to cancel in that situation, we refund the value of the products, less the shipping already used.
6.3. Address changes are only possible before dispatch. After that they depend on the carrier's policy and may incur a cost.
7. Loss and delay
7.1. If the delivery estimate has passed, contact us. We will open an investigation with the carrier, which may take 7 to 30 business days depending on the service used.
7.2. Where loss is confirmed, you choose between re-shipping the order at no cost and a full refund, including shipping.
7.3. We are not liable for delays arising from strikes, natural disasters, road closures, inspections and other unforeseeable circumstances or force majeure. In those cases we keep you informed, and your right to cancel with a full refund remains guaranteed.
Customer service
TORELLO GROUP LTDA
CNPJ 55.332.789/0001-70
Returns address: Rua Henrique Michels Junior, nº 300, Área A, Sala 10, Cordeiros, Itajaí, Santa Catarina, CEP 88311-715
General email: contato@ghalyaperfumes.com
Exchanges email: contato@ghalyaperfumes.com
Telephone: +55 21 98323-4431
Service hours: Monday to Friday, 9am to 6pm, Brasília time
We respond to all requests within five days.